Statutory Rights
None of the information below affects your statutory rights. We are a UK based company and all contracts for the sale of goods entered into by Eileen Douglas Tack Shops on the website will be subject to the laws of England and Wales.

Prices
The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alteration to the rate of value added tax. All prices shown are cash prices. All products shown in this service are subject to availability. Acceptance of your order and prices will be confirmed on receipt of your order.

Right to cancel
All orders may be cancelled prior to despatch and all goods can be returned with 14 days.

When will my order be despatched?
Orders received before 3pm Monday to Friday will be despatched the same day provided we have your items in stock. Items ordered after 2pm Friday and over a weekend will be despatched Monday. Items despatched on Friday are for delivery the following week. Items ordered over a Bank Holiday will be despatched the next working day. Eileen Douglas Tack Shops is constantly updated but demand is high and we occasionally run out of stock on popular items. If, for this reason, we cannot despatch your order we will contact you with a revised despatch date.

What do I do if an item doesn't fit or I don't like the colour?
Return it to us at Eileen Douglas Tack Shops, Woods Farm, Easthampstead Road, Wokingham, Berkshire, RG40 3AE with a covering explanatory letter. We will then arrange to either credit you or replace the goods with a different size or colour, whichever you prefer. Returned goods must be unused and in a saleable condition.

What do I do if an item is faulty when it's delivered?
Return it to us at Eileen Douglas Tack Shops, Woods Farm, Easthampstead Road, Wokingham, Berkshire, RG40 3AE with a covering explanatory letter. We will then arrange to either credit you or replace the goods, whichever you prefer.

Who pays the postage on returned items?
If you're returning something because it doesn't fit or it's not suitable, you'll need to pay the postage costs to return it to us. If you'd like us to replace the goods with another size or colour, we make a small charge of £5.95 for carriage on the replacement. However, we will refund your postage in full on faulty goods returned.

What do I do if there's any other problem with my order?
If you have any problems with an order from Eileen Douglas Tack Shops, let us know and we will advise you exactly what steps we're going to take to rectify the problem. Write to us at Eileen Douglas Tack Shops, Woods Farm, Easthampstead Road, Wokingham, Berkshire, RG40 3AE. Alternatively, you may contact us by telephone on 01189 793593 or fax 01189 796131.

What do I do if an item fails once it's been used?
All goods supplied by Eileen Douglas Tack Shops are from official sources within the UK and are covered by the normal manufacturers warranty. If you feel that an item has failed prematurely, please advise us. Write to us at Eileen Douglas Tack Shops, Woods Farm, Easthampstead Road, Wokingham, Berkshire, RG40 3AE. Alternatively, you may contact us by telephone on 01189 793593 or fax 01189 796131.

What delivery method does Eileen Douglas Tack Shops use?
We offer a carrier delivery service at a cost of £4.95. Orders over £50 are delivered free of charge.

When will Eileen Douglas Tack Shops charge my credit/debit card?
Your card will not be charged until your goods are despatched. This is your right under UK law.

Colour Reproduction
Eileen Douglas Tack Shops take great care with the colours of the products, as they appear online. The limitations of broadcasting may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

Copyright
(c) Copyright care of the Eileen Douglas Tack Shops Limited, Woods Farm, Easthampstead Road, Wokingham, Berkshire, RG40 3AE. Registered number 4268516. All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above and such use may constitute an infringement of the holders' rights.

Registered Office
The supplier of the goods featured is Eileen Douglas Tack Shops Limited, Woods Farm, Easthampstead Road, Wokingham, Berkshire, RG40 3AE. Registered number 4268516.